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Pink Peony Blossoms

Accessibility Statement

This statement was last updated on 10/01/25.
 

Dual Minds Integrative Psychiatry, PLLC is committed to ensuring that our website, www.dualmindspsychiatry.com, is accessible to all people, including those with disabilities. We believe everyone deserves equal access to mental health information and services.

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We are actively working to increase the accessibility and usability of our website and strive to meet or exceed the requirements of the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.

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What web accessibility is

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An accessible site allows visitors with disabilities to browse the site with the same or a similar level of ease and enjoyment as other visitors. This can be achieved with the capabilities of the system on which the site is operating, and through assistive technologies.

Accessibility Features

We have implemented the following accessibility features on our website:

 

Navigation and Structure:

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  • Clear and consistent navigation across all pages

  • Logical heading structure (H1, H2, H3) for easy navigation

  • Descriptive page titles

  • Skip navigation links to main content

  • Breadcrumb navigation where appropriate

 

Visual Design:

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  • Sufficient color contrast between text and backgrounds (minimum 4.5:1 ratio)

  • Text can be resized up to 200% without loss of functionality

  • Content is readable and functional in portrait and landscape orientations

  • No content relies solely on color to convey information

 

Images and Media:

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  • Alternative text descriptions for all meaningful images

  • Decorative images are marked appropriately for screen readers

  • Text alternatives for any audio or video content

  • Captions available for video content

 

Forms and Interactive Elements:

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  • Clearly labeled form fields

  • Error messages that are clear and helpful

  • Keyboard accessible - all functions available via keyboard

  • Focus indicators visible on interactive elements

  • Adequate time provided to complete forms

 

Assistive Technology Compatibility:

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  • Compatible with current versions of major screen readers (JAWS, NVDA, VoiceOver)

  • Works with voice recognition software

  • Compatible with browser text-to-speech tools

  • ARIA labels used where appropriate

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Known Limitations

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We are continually working to improve the accessibility of our website. Currently, we are aware of the following limitations:

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  • Some PDF documents may not be fully accessible (we are working to remediate these)

  • Third-party embedded content (such as forms or videos) may have accessibility limitations beyond our direct control

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We are actively working to resolve these issues and appreciate your patience.

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Accessibility in Our Practice

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Beyond our website, we are committed to providing accessible services:

 

Physical Office:

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  • Accessible parking available

  • Accessible restrooms

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Communication:

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  • Large print materials available upon request

  • Documents available in alternative formats (electronic, audio) upon request

  • Interpreter services available with advance notice

  • Telehealth options available for those with mobility challenges

  • Flexible appointment scheduling to accommodate specific needs

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Feedback and Assistance

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We welcome your feedback on the accessibility of our website and services. If you encounter any accessibility barriers or have suggestions for improvement:

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Accessibility Coordinator:  Emily Cabrera
Phone: 1-508-233-8354
Email: ecabrera@dualmindspsychiatry.com

 

Mailing Address:
Dual Minds Integrative Psychiatry, PLLC
P. O. Box 326

Leicester, MA. 01524

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We will make every effort to respond to your inquiry within 2-3 business days.

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Alternative Access to Information

 

If you have difficulty accessing any content on our website or need assistance with any part of our site, please contact us using the information above. We will work with you to provide the information or service you need in an alternative format, such as:

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  • Email

  • Phone conversation

  • Printed materials

  • In-person explanation

  • Video call explanation

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Ongoing Efforts

 

Accessibility is an ongoing effort. We regularly:

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  • Review and test our website for accessibility compliance

  • Train our staff on accessibility best practices

  • Update content to meet current accessibility standards

  • Seek feedback from users with disabilities

  • Work with accessibility consultants to identify and fix issues

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Technical Specifications

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Our website is designed to be compatible with:

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Browsers:

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  • Chrome (latest version)

  • Safari (latest version)

 

Standards:

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  • WCAG 2.1 Level AA

  • Section 508 of the Rehabilitation Act

  • Americans with Disabilities Act (ADA) Title III​

 

Formal Complaints

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We strive to respond promptly and professionally to all accessibility concerns. If you are not satisfied with our response, you have the right to file a formal complaint:

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U.S. Department of Health and Human Services
Office for Civil Rights
200 Independence Avenue, S.W.
Washington, D.C. 20201

 

U.S. Department of Justice
Civil Rights Division
950 Pennsylvania Avenue, N.W.
Washington, D.C. 20530

  • Phone: 1-800-514-0301

  • TTY: 1-800-514-0383

  • Website: www.ada.gov

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Third-Party Content

 

Some content on our website may be provided by third parties (embedded videos, forms, scheduling tools). While we require our vendors to meet accessibility standards, we cannot guarantee the accessibility of third-party content. If you encounter accessibility issues with third-party content, please contact us and we will work to provide an alternative.

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Assessment and Verification

 

This accessibility statement was last reviewed on 10/01/25. Our website accessibility has been:

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  • Self-evaluated by our team using WCAG 2.1 Level AA guidelines

  • Tested with assistive technologies including screen readers and keyboard navigation

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Requests, issues, and suggestions

 

If you find an accessibility issue on the site, or if you require further assistance, you are welcome to contact us through the organization's accessibility coordinator:

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