Privacy Policy

Dual Minds Integrative Psychiatry, PLLC
Effective Date: 10/01/25, Last Updated: 10/01/25

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Our Commitment to Your Privacy

 

At Dual Minds Integrative Psychiatry, PLLC, we take your privacy seriously. This Privacy Policy explains how we collect, use, protect, and share your personal and health information. We are committed to maintaining the confidentiality and security of your information in compliance with federal and state laws, including the Health Insurance Portability and Accountability Act (HIPAA).

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Information We Collect

 

We collect information necessary to provide you with quality mental health care:

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Personal Information:

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• Name, address, phone number, email address, date of birth

• Emergency contact information

• Insurance information (if applicable)

 

Health Information:

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• Medical history, mental health history, current symptoms

• Treatment plans, medications, therapy notes

• Information from other healthcare providers (with your consent)

 

Website Information:

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• Contact form submissions

• IP address, browser type, device information

• Cookies and tracking data for website functionality

• Appointment scheduling information

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How We Use Your Information

 

We use your information to:

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• Provide psychiatric care, therapy, coaching, and educational advocacy services

• Coordinate your care with other healthcare providers (with your authorization)

• Process payments and insurance claims

• Send appointment reminders and follow-up communications

• Comply with legal and regulatory requirements

• Improve our services and website functionality

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How We Share Your Information

 

We do not sell or share your information for marketing purposes. We may share your information only in these circumstances:

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With Your Written Authorization:

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• To family members or others you designate

• To other healthcare providers for coordination of care

• For insurance claims and reimbursement

 

Without Your Authorization (As Required or Permitted by Law):

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• When required by law (court orders, subpoenas)

• To prevent serious harm to you or others

• For public health activities

• To report abuse, neglect, or domestic violence as required by law

• To business associates who help us operate (payment processors, EHR vendors, Wix platform) under strict confidentiality agreements

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Your Rights Under HIPAA

 

You have the right to:

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• Access your health records and request copies

• Amend incorrect or incomplete information

• Request restrictions on how we use or share your information

• Request confidential communications through alternative means or locations

• Receive a copy of this Privacy Policy

• File a complaint if you believe your privacy rights have been violated

To exercise these rights, contact us at:

Email: ecabrera@dualmindspyschiatry.com
Phone: 1-508-233-8354

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How We Protect Your Information

 

We implement multiple security measures to protect your information:

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• Encrypted website connections (SSL/HTTPS)

• Secure, HIPAA-compliant electronic health record system

• Password-protected systems with limited staff access

• Regular security training for all staff members

• Secure disposal of physical and electronic records

• Business associate agreements with all third-party vendors

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Website Cookies and Tracking

 

Our website uses cookies to:

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• Remember your preferences

• Analyze website traffic and performance

• Improve user experience

 

You can control cookies through your browser settings. Disabling cookies may affect website functionality. We use Google Analytics to understand how visitors use our site. This data is anonymized and does not include protected health information.

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Third-Party Services

 

We use the following third-party services:

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• Wix - Website hosting platform

• Pyskdesk - Electronic health records; Telehealth platform

• Stripe, Wix Payments - Payment processing​

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Telehealth Privacy

 

If you participate in telehealth appointments:

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• We use secure, encrypted video platforms

• Please ensure you're in a private location during sessions

• We cannot guarantee complete privacy of information transmitted over the internet

• By participating in telehealth, you acknowledge and accept these risks

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Data Retention

 

We retain your health records according to Massachusetts state law and HIPAA requirements:

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• Adult records: Minimum of 7 years after last service date

• Minor records: Minimum of 7 years after reaching age 18, or until age 25 (whichever is longer)

• Some records may be kept longer as required by law

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Changes to This Privacy Policy

 

We may update this Privacy Policy periodically. Changes will be posted on this page with a new "Last Updated" date. Significant changes will be communicated directly to active patients.

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Contact Us

 

If you have questions about this Privacy Policy or how we handle your information:

 

Dual Minds Integrative Psychiatry, PLLC
Address: P. O. Box 326

Leicester, MA. 01524
Phone: 1-508-233-8354
Email: ecabrera@dualmindspyschiatry.com
Website: www.dualmindspsychiatry.com

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Notice of Privacy Practices

 

For a complete copy of our Notice of Privacy Practices as required by HIPAA, please request one during your first appointment or contact us at the information above. You may also download it from our website at [coming soon].

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Filing a Complaint

 

If you believe your privacy rights have been violated, you may file a complaint with:

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Dual Minds Integrative Psychiatry, PLLC

P. O. Box 326

Leicester, MA. 01524

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U.S. Department of Health and Human Services
Office for Civil Rights
200 Independence Avenue, S.W.
Washington, D.C. 20201
Phone: 1-877-696-6775
Website: www.hhs.gov/ocr/privacy/hipaa/complaints/

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You will not be retaliated against for filing a complaint.